All purchases made through the website are governed by the general terms and conditions of sale set out below; furthermore, all buyers' data will be processed in full compliance with Italian privacy law (Art. 30 Legislative Decree 196/03)
1. GENERAL TERMS
All sales, delivery and payment methods are listed in detail in the various sections of the Site and during checkout, and are to be considered an integral and substantial part of this contract. The terms applicable to each individual order will be those displayed on the Site at the time of the order. Any new terms will take effect from the moment they are published on the Site and will apply only to sales concluded thereafter.
2. OFFER TO THE PUBLIC
All products and prices shown on the Site constitute an offer to the public, subject to the limitations and conditions set out on the Site itself and in these general terms and conditions of sale.
3. PRODUCTS
The essential characteristics of the products are presented on the site in each product page. However, the images and colours of the products offered for sale may not match the real ones due to the Internet browser and monitor used.
4. PRICES
The Customer's purchase will be charged exclusively at the price calculated at the time of the order, regardless of any price increases or decreases, including promotions, occurring afterwards or ended beforehand. All prices include VAT but do not include any customs duties, which, where applicable, are to be borne by the buyer. The cost of delivery is not included in the price of the products.
5. ACCEPTANCE OF ORDERS
The order sent by the Customer will be binding only if the entire ordering procedure has been completed regularly and correctly, without any error message being displayed by the Site. Joy Concept Store will not add to the purchase any products not expressly ordered by the Customer.
6. ORDER CONFIRMATION
The Customer will receive in their e-mail inbox a confirmation of the order placed, with a summary of the products, their prices and the general and specific terms applicable to the order. Orders are processed within 3 days of payment, unless otherwise specified on the product page.
7. DELIVERY
Delivery is carried out by national express couriers. Depending on the type of product, delivery times may vary from the standard 3-4 working days up to 7, as also specified in the order details. Shipping is free for orders over €100*. Joy Concept Store delivers its products throughout the European Community. For any issue, please contact Joy Concept Store customer service at: info@joyconceptstore.com. Joy Concept Store shall not be liable for any delays occurring during transport. Ownership of the products passes to the buyer upon delivery by the carrier.
*Shipping costs refer to standard weight/volume measurements (25x20x35 cm); otherwise, they will be calculated based on actual weight/volume. Shipping costs will also be charged on items sold at cost and/or below cost.
8. UNAVAILABLE PRODUCTS AND PURCHASE LIMITATIONS
Joy Concept Store shall in no way be liable for the temporary or permanent unavailability of one or more products. If the requested products are unavailable, even temporarily, Joy Concept Store undertakes to promptly inform the Customer in accordance with art. 54 of Legislative Decree 206/2005 and not to charge the Customer the corresponding price or, in case of advance payment, to refund the purchase to the Customer upon request.
9. FAILED DELIVERY
Delivery requires the presence of the Customer or a person authorised by them at the address given in the order. Joy Concept Store also reserves the right to exclude the Customer from future purchases or to make the provision of the service subject to online payment.
10. PAYMENT
The Customer may pay for the purchase, at their choice, by the following methods: Paypal – Bank transfer – Credit card. Orders placed on the website can also be paid by bank transfer. Always state the order reference number on the bank transfer form. After placing the order and selecting bank transfer as the payment method, Joy Concept Store will wait for the payment to be received before processing the order. If the amount due is not credited to our bank account within seven (7) working days of placing the order, the order will be cancelled. Joy Concept Store will not charge any fee for payments made by bank transfer. If the amount of the purchase is only partially credited, Joy Concept Store will be entitled to suspend shipment of the goods until the goods have been paid in full. Please note that some financial institutions may charge fees for bank transfers.
11. INVOICE
The invoice will be issued at the Customer's express request, based on the data provided during the online order, and a copy will be included in the parcel containing the Customer's purchase.
12. RIGHT OF WITHDRAWAL
a) The Customer's rights are protected by Legislative Decree 206/2005.
b) The right of withdrawal does not apply to personalised products, pursuant to art. 59 of the Consumer Code.
c) The amount refunded will be net of delivery charges and other associated costs.
d) The Customer therefore has the right to withdraw from the contract, even partially, without giving any reason, provided that the withdrawal is notified and approved through the return procedure set out below, within 14 working days from the day of receipt of the products.
To exercise the right of withdrawal, the returned goods must be in perfect condition, unused, substantially intact, with packaging, seals and original labels not removed, and in their original wrapping.
The shipment is under the full responsibility of the Customer until confirmation of receipt at our warehouse and of compliance with the established requirements. Joy Concept Store shall in no way be liable for theft/loss/damage of goods returned with uninsured shipments.
Return procedure:
Go to the “Order history” section from “My account”;
Select the order from which you wish to return an item by clicking on “Details”;
Select the products you wish to return using the box next to their names;
Enter the quantity to be returned (if more than one product needs to be returned);
In the “Merchandise return” section, add an explanation so that our team can better understand why you wish to return the product (optional);
Click on “Request a return”;
Check the status of the request in the “Merchandise returns” section from “My account”;
When the status changes from “Waiting for confirmation” to “Waiting for package”, download the “Return form” and enclose it in the parcel;
Ship the parcel at your own expense to the address shown on the “Return form”.
If the return has been made in accordance with the procedure described, the status of the request will change from “Package received” to “Return completed” and Joy Concept Store will refund the amount paid for the product (see point 12c) as soon as possible and in any case within 14 days; otherwise, the status will change from “Package received” to “Return denied” and the parcel will be sent back to the Customer.
Important: a free return can be requested only once per order.
Sale, outlet or promotional products are subject to a return fee.
13. LIABILITY
Joy Concept Store guarantees compliance with the quality standards applicable to the products; any liability for the poor condition of the products due to improper handling after delivery is excluded. Joy Concept Store declines all liability for direct or indirect damages of any nature or in whatever form they may occur, resulting from the use of the Site and/or the news, photos and information contained therein. Any complaints regarding the performance of the service must be raised, under penalty of forfeiture, within 10 days of delivery of the products.
14. PRIVACY
Joy Concept Store will process the Customer's personal data in compliance with privacy legislation, as detailed in the notice in the “Privacy” section of the Site.
15. JURISDICTION
Any and all disputes arising in connection with the application, interpretation and performance of these general terms and conditions of sale shall fall under the exclusive jurisdiction of the Court of Crotone.